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When you need help, be it support or training, you want to make sure your service provider has the right people on the job. Here's
some recent email to our Client Services team. It's what gets us going in the morning!
As “go live” (of the new version) was on Saturday (5th November 2011), I thought that I’d just let you know that we have tested the
system enhancements that we requested and everything works perfectly. You are very smart.
We really appreciate the time and effort that you put into this project, especially as what we wanted
(no export of the file into SAP without documentation receipt) was not an easy ask. You certainly under promised and over delivered AGAIN.
Our grateful thanks go to you and your team for all your help. We are so pleased that our internal controls are
greatly strengthened. We shall be giving our auditors, XXXX, a demonstration of the system this week.
Our Managing Director is also very pleased with the software, and mentioned as such during our audit planning meeting this morning.
and
xxxxx has been a client of BIS since implementing iCMS in May 2004, and we currently support over 6000 users in iCMS.
The capability of iCMS offers our organisation multifunction options that continue to greatly assist
with the management of Corporate Credit Cards over 30 agencies. With multiple agencies having their own internal structures,
iCMS has easily been adapted by all agencies.
The BIS Support team provides a professional and outstanding service no matter how big or small the issue.
BIS are extremely efficient in attending to issues via phone or email and work tirelessly to resolve issues in a timely manner.
We have had nothing but exceptional service from BIS, not only resolving issues but with constant administrative training,
increasing the knowledge of our Administrators to provide a better service to our agencies.
The iCMS product is well designed. Whist the application has many functional options, iCMS is a user friendly financial management system.
We would highly recommend iCMS to any company especial with shared services as an efficient and reliable Creditor Management System coupled
with BIS having an outstanding Support team.
Yours sincerely
Financial Systems Administration Manager
and
This was an email after a training session to some new iCMS administrators. It's always nice to get a thank-you!
We all thought the training was really good, learnt heaps and have come back ready to action it all.
Have already rolled over some periods and imported files and added some new people - so far so good.
Have used the help desk already too, which I have found to be great and very 'helpful'!
and
Hi Ben
I am the Project Manager at xxxx, and have recently been working with BIS on the migration of iCMS to one of our new infrastructure servers.
BIS has been instrumental with this delivery. Tonight, we successfully launched iCMS onto VM's, which were once physical.
We have also obtained full business sign-off on the change.
Your consultant has been extremely professional and very attentive to our needs.
I'd like to thank him for his hard efforts, dedication and focus
Project Manager
A major Australian organisation
and
Thank-you so much David,
I was speaking to Ben yesterday about how fabulous you have been, and he said "Yes you have told me, better not say any more or his head will explode". I will take the risk...............
Thank-you for your constant attention, ensuring you "got it right", your follow-up, and your pleasant attitude - even when I am sure you could have wrung my neck.
Apologies if his head does in fact explode!!!
Expense Management Co-ordinator
A major Australian organisation
and
Hi Ben
I want to pass on how much we appreciated the training given today. We the training sessions to be very thorough and well suited to our business needs. The trainer was an excellent representative for your company during the time spent with us.
Thank you to all involved in setting up and co-ordinating the training.
Accounts Payable Quality Assurance
Financial Operations Branch
A Federal Government Department
and
Hi David
I am sorry I didn't get to catch up with you properly while you were here running the training sessions.
Everyone has commented that the training was most worthwhile and they have all come away with lots of great ideas to streamline some of our internal processes!! So thankyou very much :)
Manager
Business Applications Services Branch
and
Good Morning Ben,
Just a quick email to thank you guys for the effort that was put in on Friday to fix the Wizard issue we had. I understand it took a lot of work to have the problem rectified and as always, the support was fantastic.
We appreciate all the work that was put in by Chris and David and anyone else who assisted.
Cheers,
Credit Card Manager
Procurement and Risk Management Branch
and
I would like to personally thank you for your assistance in resolving this issue. The service and advice that you gave to
Sarah was of the highest standard and I cannot express enough my appreciation of the service and assistance you personally gave in
understanding the issue, dealing with our internal staff to ensure that the correct solution was achieved as well as ensuring
that everything was done correctly and verified before you left our organisation on Friday.
Many thanks for all you assistance.
Treasury & Accounts Payable Manager
A major financial services organisation
Sean (a BIS Client Services Consultant) has been more than helpful and we are very impressed with his level of service.
Hi Brad and Ben
I would like to take this opportunity to thank you and your team for your support from day one of
us first meeting. By the success of iCMS being implemented this has helped me to move on to my new role as a Project Manager.
Thank you once again.
Carol Furniss
Accounts Payable/Payroll Manager
Crown Castle International
Hello Brad
I would like to thank you and your staff for their dedication and assistance over my 6 year involvement with ICMS. It has been a great experience and I hope to renew our association in the future.
Thanks & regards
Peter Klaus
Accounts Payable Manager
Integral Energy
Hello Brad
Now that we are about to complete the project for the upgrade of iCMS at Mitre 10 to Version 3,
I felt it timely to write you and report on how the project has gone.
On initial sighting of the new version we felt quite apprehensive as to its 'user friendliness' and its ability
to enable us to continue running the process here at Mitre 10 in the way we have become used to with Version 2.
This concern was quickly eliminated as the system was configured to our needs, and when the Administrator training was done.
The process of tweaking the system on the spot when we had concerns that the new system was not quite as we preferred it to be,
not only showed the incredible flexibility that Version 3 delivers, but also the positive attitude to get it to look and feel how we
wanted it to where appropriate.
Now that the system has been configured to our needs, as best we can see at this stage, we now have, in my opinion,
a system even better than version 2. I say this having got to love Version 2 over the years. Our users should rapidly
develop a similar liking to version 3 as they have to Version 2.
Version 3 is a system that BIS should be proud to deliver to any potential clients.
Thanks and regards ...
Ian Bradshaw
Finance Process Improvement Manager
Mitre 10 Australia Ltd
Dear Brad,
I would appreciate it if you could convey my thanks to your team for their advice, efforts and support provided to DAFF during this project.
We have found the BIS team to be highly professional and delivered the product and services as scoped.
I look forward to our continued relationship with Business Information Services, particularly as DAFF explores future e-commerce opportunities.
Yours sincerely
David Mitchell
Chief Information Officer
Agriculture Fisheries and Forestry
Brad,
Thanks for your help. I have enjoyed all of my time working with the BIS team.
In summary, excellent company to work with and a team of talent and skilled resources.
Niaz Rehman
Implementation Project Manager
Woolworths
I would like to thank you for the quick response from BIS to a recent problem with the Mastercard transaction file.
Due to a problem with their data generation system, Mastercard were unable to provide an expected transaction file.
BIS was able to reconfigure iCMS to accept the make-up file provided by Mastercard, which was a non-standard format.
This was done expeditiously so that our cardholders experienced no interruption to their normal coding practices.
Kind regards,
Mira Koncar
Simcard & FAR Administrator
Finance Department
Thanks to the iCMS Administrators and business owners who travelled down to Melbourne’s MCG for the 12th iCMS Annual User Forum, with
representation from every Australian state and territory.
We really appreciated all the encouraging (and unsolicited) comments about the quality and responsiveness of the BIS support team - well done team!
Some comments from the anonymous feedback forms:
“Good user input. Good response from BIS. Very helpful. One of the best forums I have attended.”
"Plenty of opportunity to ask questions. Very well run. All presenters/iCMS staff knowledgeable about system."
“All good and useful from my perspective as a new system user.”
“Very good. I have learnt a lot about how iCMS can be used differently for different companies needs.”
“Great day, learnt a lot, so time well spent.”
“Thanks for all your help and support. I’ve really loved working using iCMS. I think it is a great system and will miss all the day to day contact.”
And we’ll miss you too Danni!
“A lot of good info from other users. Good to learn as we are in the implementation stage.”
“Forum well organised, well worth the trip.”
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