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What would you prefer ? (This is a trick question)
Navigating a complex automated call system, then getting cut off
Being redirected to an off-shore call centre
Voice mail
Being told to call another organisation because "It's not our area"
Getting your call answered by someone you've spoken to before, who knows your configuration and who can actually help
The BIS Client Services team is dedicated to ensuring our clients maximise their investment in iCMS,
and receive timely and professional resolution to any issues that arise.
BIS policy is that we only support iCMS administrators that we have trained ourselves. That means they have participated in a two day training course as well as met the BIS Client Services team in person.
Members of the Client Services team are on a rotating schedule to take support calls. Once scheduled, their total focus is your support. Our goal is to understand and resolve your issue while you are still on the telephone.
Our Development team created iCMS and all they do is work on iCMS. If the Client Services team need help, they just ask these guys.
You can never relax with support, but our testimonials indicate we are getting things right.
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