What would you prefer ? (This is a trick question)
Navigating a complex automated call system, then getting cut off
Being redirected to an off-shore call centre
A recorded message saying "Your call is important to us"
Being told to call another organisation because "It's not our area"
Getting told someone will get back to you by 5pm - then nothing
or
getting your call answered by someone you've spoken to before, who may well have trained you personally, who knows
your configuration and who can actually help.
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The BIS Client Services team is dedicated to ensuring our clients maximise their investment in iCMS,
and receive timely and professional resolution to any issues that arise.
BIS policy is that we only support iCMS administrators that we have trained ourselves. That means they have participated in a two day training course as well as met the BIS Client Services team in person.
Members of the Client Services team are on a rotating schedule to take support calls. Once scheduled, their total focus is your support. Our goal is to understand and resolve your issue while you are still on the telephone.
Our Development team created iCMS and all they do is work on iCMS. If the Client Services team need help, they just ask these guys.
You are only ever as good as your last support call, but our testimonials show we are getting things right.
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